Ansprechpartner - Contacts/English
Contacts
The colleagues should be contacted in the order shown in the list for the specific problem!
Hardware
Buying IT-Hardware: U. Klein, D. Gutjahr
Local printers: D. Gutjahr, U. Klein
Monitor-Problems: D. Gutjahr, U. Klein
Network printers (Error message at Printer display etc): K. Klein, D. Gutjahr, U. Klein
PC-Problems (Sounds, not bootable or crashes all the time etc): D. Gutjahr, U. Klein
Software
PDF-Tools (PDFcreator, FreePDF): U. Klein
Adobe Photoshop: U. Klein
General questions: U. Klein, K. Klein
Antivirus-Software: U. Klein, SCC Service Desk
Request für User- and E-Mail-Accounts: U. Klein
Data aquisition programs (LabView etc): D. Gutjahr
Internet Explorer: U. Klein, SCC Service Desk
Microsoft Access: K. Klein, SCC Service Desk
Microsoft Excel: K. Klein, U. Klein, SCC Service Desk
Microsoft Outlook: U. Klein, K. Klein, SCC Service Desk
Microsoft Powerpoint: U. Klein, SCC Service Desk
Microsoft Windows: U. Klein, SCC Service Desk
Microsoft Word: K. Klein, U. Klein, SCC Service Desk
IMT-Document templates and -Forms: K. Klein
Saving documents which have to be archived: K. Klein, U. Klein
Firefox: U. Klein
Software aquisition / consulting: U. Klein
Softwareinstallation: U. Klein, K. Klein
Origin: U. Klein
Netzwork
General network problems (no connection to LAN): U. Klein, D. Gutjahr, SCC Service Desk
KIT printers (Posterprinter etc): U. Klein, SCC Service Desk
IMT-Shares in LAN: U. Klein
IMT-Webpages: K. Klein
J- and U-drive: U. Klein, SCC Service Desk (SCC Service Desk needs to know the sharename instead of the drive letter, e.g. IMT on "sccfs.scc.kit.edu\oe" instead of J-drive)
Password reset for forgotten KIT-passwords: K. Klein, U. Klein, SCC Service Desk
Password reset for forgotten SRM-passwords (SAP-system): Petra Duberny/AServ-VIT
Services
Burning CD / DVD: D. Gutjahr, U. Klein
Database applications: K. Klein
IMT word templates: K. Klein
Booking of IMT-notebooks: R. Seither, Y. Schmolka (Tel. 22742), D. Felkel, U. Klein
Scanner: read PC-Tipps
Scannersoftware: U. Klein, D. Gutjahr
Visual Basic Programming: K. Klein
Phone numbers / Substitutes
Dieter Gutjahr, Tel. 22856, Room 205 (Substitute: Ulrich Klein)
Ulrich Klein, Tel. 22760, Room 361 (Substitute: Karin Klein)
Karin Klein, Tel. 23844, Room 231 (Substitute: Ulrich Klein)
SCC-Service Desk: Tel. 8000
General
In very urgent cases SCC Service Desk can be contacted in all problems if no one of the IT-colleagues in IMT is contactable for a longer time period. Of course the colleagues from SCC have no knowledge about IMT specific things (e.g. IMT templates). If there are problems with network shares the driveletter has no meaning for the SCC people because the drive letter is IMT specific also. You have to tell the sharename shown in Windows Explorer (e.g. IMT on \\sccfs.scc.kit.edu\oe instead of J:). Attention! If the colleagues from the computing center have to come to IMT (or the request is very time consuming) then IMT has to pay for it! This has to be discussed with IMT administration before!
